Frequently Asked Questions
What is e-fulfillment ?
It is the process of storing inventory, processing online orders, packing, shipping, and handling returns for e-commerce businesses.
How fast can you process orders ?
Orders placed before the daily cut-off are shipped the same day. Later orders ship next business day.
Which carriers do you work with ?
We partner with PostNL, DHL, UPS, and FedEx.
Do you support international shipping ?
Yes. We ship across Europe and globally with customs clearance support.
Can I use my own packaging ?
Yes. We can store and apply your branded packaging and inserts.
How do you handle returns.
Returns are scanned, inspected, and either restocked or quarantined. Photo proof and reasons are logged.
Do you integrate with marketplaces ?
Yes. We integrate with Amazon and Bol.com in addition to webshops.
How do I track inventory ?
Real-time dashboards show available, reserved, and incoming stock with alerts.
What pricing models do you use ?
Storage per pallet per month, a pick and pack fee per order, returns per unit, and negotiated shipping rates.
Is there a minimum order requirement ?
No strict minimums. We tailor plans to smaller and scaling brands.
How long does onboarding take ?
Two to four weeks depending on catalog size and integrations.
Can I tour the warehouse ?
Yes. Visits can be arranged by appointment.
